We read about some very special gems that have been discovered here and wanted to try our luck. We relocated to Western North Carolina from Colorado and hunting gems is one of our favorite hobbies. To say I was shocked by the false advertisement and rude behavior is an understatement. She said absolutely not and once again informed me it was their decision. I asked if I would be getting a partial refund since they made the decision to close early without letting the public know of their decision prior to purchasing tickets and equipment. Once again she told me it was their decision to close early. I also informed her if I would have known that I would not have purchased two day passes for 6 people, as I knew we would not be getting to the slope until later in the day on Saturday and that I would have never bought six passes and equipment rental for 1 hour of skiing. I explained to her that no where on their website did it mention closing early either day, that I looked around the entire resort and there was no signs indicated closing at 6pm, and that finally the lady who sold me the tickets never advised of the resort closing early. I asked her to confirm that they would be open on Saturday until 8 pm like their website indicated and she said that no they will be closing around 6 pm again. The lady I spoke to was extremely rude and told me that it was their decision to close early because of staffing issues. When I got back to the house we were staying I decided to call and speak with a manager. There were no signs indicating they would be closing 2 hours early at the resort, the hours on the website still said they would be open until 8pm, and the lady that sold me the two day tickets did not mention closing early that day or the next. On Friday at 5:45pm, without any kind of notice they closed the slopes.
I knew that on Saturday my family of 6 would not be getting to the slopes until around 4pm but since that would give us 4 hours of skiing it was worth the 2 day purchase.
We arrived at the resort on Friday as planned and after speaking to the lady at the ticket stand went ahead and purchased tickets and equipment for both days. On that Friday morning, I once again verified their hours had not changed. Prior to planning our trip and making the 10 hour drive, I verified on their website that they would be open Friday from 12pm-8pm and Saturday from 9am-8pm. I planned family trip around skiing on Friday and Saturday.
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